What is mCare Ultra Protection Plan?

mCare Ultra Protection Plan (MUPP) provides coverage for accidental damage and liquid damage incidents for one year from the date of purchase or activation (whichever is earlier), as these are not included in the standard 1-year Apple Warranty. Additionally, battery issues are covered for up to two years.
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Only For

iPhone

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Accidental or liquid damage coverage

Enjoy Unlimited screen replacements, Unlimited back-glass replacements and Unlimited whole unit replacements (or) part replacements during one year of coverage with a fees stated below

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Accidental screen crack repair/replacement

Repair or replacement screen crack coverage from Apple Authorised technicians with genuine parts

mCare Ultra Protection Plan

Service fees for accidental damage
Display (Unlimited within one year) 99,000 Kyats
Back Glass (Unlimited within one year) 99,000 Kyats
Whole Unit Replacement (Unlimited within one year) 999,000 Kyats
Battery Replacement (Unlimited within two years) Free

We would like to clarify more

How to Buy mCare Ultra Protection Plan?
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You can buy mCare Ultra Protection Plan at any mCare branches for just 799,000 Kyats.
Benefits for mCare Ultra Protection Plan
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** No hidden charges or excessive replacement fees
Repair or replacement coverage, both parts, and labour, from Apple-authorised technicians/parts.
Enjoy Unlimited screen replacement, Unlimited back-glass replacement and Unlimited full device replacement or repair during one year coverage period.
mCare Ultra Protection Plan(MUPP) provides repair or replacement coverage, both parts, and labour, from Apple-authorised technicians.

Terms and Conditions
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  1. Claims for repairs related to accidental or liquid damage coverage are valid only within one year from the date of purchase or activation, whichever is earlier.
  2. Claims for battery repairs are valid within two years from the date of purchase or activation, whichever is earlier.
  3. A charge of 99,000 MMK should be paid by the user as part replacement fee for Screen & Back Glass.
  4. A charge of 999,000 MMK should be paid by the user as a whole unit replacement fee if whole unit repair is required.
  5. A period of 90 Days functional guarantee will be provided for replacement parts.
  6. Approval for repair will take a minimum of 2 working days from the date of receipt of the device to the Apple Authorized Service Provider (“AASP”).
  7. The parts replacement shall be subjected to parts availability. AASP shall not be responsible for its non-availability due to force majeure.
  8. Issue will not be covered if that could be resolved by upgrading software to the latest version.
  9. All claims must be presented with proof of purchase.
  10. mCare will not be liable for any loss of data.
  11. mCare will not provide Hardware Services in the following circumstances :
  • Wear and Tear: Hardware services will not cover protection against normal wear and tear or the repair of cosmetic damage that does not affect the functionality of the Covered Device.
  • Preventative Maintenance: Services won't be provided for preventative maintenance.
  • Lost or Stolen Devices: Coverage does not extend to replacing Covered Devices that are lost or stolen.
  • Willful or Reckless Damage: Repair won't be covered if the damage is due to reckless, abusive, willful, or intentional conduct, or any use of the Covered Device in a manner not normal or intended by Apple.
  • Non-Covered Products: Damage caused by products that are not Covered Device is not covered.
  • Unauthorized Servicing: If the Covered Device has been opened, serviced, modified, or altered by anyone other than Apple or an authorized Apple representative, repairs may not be provided.
  • Post-Purchase Plan: Conditions won't be repaired if you purchased the Plan after you purchased the Covered Device.
  • Altered Serial Number: Repair may not be provided for devices with serial numbers that have been altered, defaced, or removed.
  • External Causes: Damage caused by fire, earthquake, or other external causes may not be covered.
  • Data and Cybersecurity: Loss, damage, or corruption of electronic hardware or software used for information processing within the Covered Device, except for specifically covered losses, is not included.
  • Missing Parts: Devices missing parts listed in the hardware overview from Apple (www.apple.com) may not be repaired.
  • Severe Damage: Devices that are destroyed, forcibly separated into multiple pieces, or severely damaged, including glass, enclosure, logic board, or severely bent enclosure and antenna band gap, may not be eligible for repair.

    • * mCare has rights to make any amendments or changes.
    * Our policy is subject to change without notice, and any modifications made will become effective immediately upon posting, therefore, we recommend to check our policy updates periodically*
    Are there any restrictions to buy mCare Ultra Protection Plan?
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    Before buying mCare Ultra Protection Plan, the device must be passed a physical inspection and diagnostics. Only local devices which are sold by AAR (or) allocated for Myanmar will be able to purchase mCare Ultra Protection Plan and have rights to claim. Customers will be able to buy mCare Ultra Protection Plan within 14 days of your device activation.
    When does the coverage start and end?
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    Coverage starts on the date of purchase (or) activation whichever is earlier. This means that if you buy mCare Ultra Protection Plan up to 14 days after your purchase date (or) activation date, the coverage will be counted from your purchase date (or) activation date (not from the date of purchasing mCare Ultra Protection Plan) Coverage ends after 12 months from the date of purchase (or) activation of the device.
    Where can I claim mCare Ultra Protection Plan?
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    You are able to claim at any mCare Apple Authorized Service Provider located in Yangon & Mandalay.